Privacy Policy

Hamilton New York Taxi ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect when you use our website and booking services, how we use it, and your rights under applicable privacy laws, including the New York SHIELD Act and the California Consumer Privacy Act (CCPA/CPRA).

Information We Collect

When you book a ride through our website or AI assistant, we collect the following information:

• Contact details: your name, phone number, and email address
• Trip details: pickup and dropoff locations (full street addresses with ZIP codes), preferred date and time, number of passengers
• Flight information (if applicable): airline name, flight number, and return flight details
• Special requests: any notes or instructions you provide about your trip

We also collect certain technical information automatically through cookies and similar technologies, as described in our Cookie Policy.

How We Use Your Information

We use the information you provide solely for the following purposes:

• To process and confirm your ride reservation
• To communicate with you about your booking (including sending confirmation emails)
• To personalize the AI booking assistant experience (your data is used only within the current conversation)
• To improve our services and website functionality
• To comply with legal obligations and protect our legal rights

We do not use your information for marketing, advertising, analytics, or profiling. We do not sell your personal information to third parties.

Data Storage and Security

Your booking information is stored in a secure database on our server, which is hosted on Hetzner infrastructure in Germany. Access to the server requires authentication. Communications between your browser and our website are encrypted in transit using TLS/SSL.

In compliance with the New York SHIELD Act, we implement reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and accessibility of your personal information. These include:

• Encrypted connections (HTTPS) for all data transmission
• Access controls and authentication for administrative functions
• Firewall and DDoS protection via Cloudflare
• Regular software updates and security patches
• Minimal data collection — we only collect what is necessary to provide our service

Data Retention

We retain your booking information for as long as necessary to provide our services and comply with our legal obligations. Booking records are kept for operational and record-keeping purposes. If you would like us to delete your data, please contact us using the information below.

Third-Party Services

Our website uses the following third-party services that may process your data:

• Cloudflare — content delivery network and security. Protects our site from malicious traffic and helps deliver content quickly. See our Cookie Policy for details on Cloudflare cookies.
• Google Fonts — font delivery. Your browser may request font files from Google's servers, which may log your IP address. Google's Privacy Policy
• OpenAI — our AI booking assistant uses OpenAI's API to process chat messages. Your conversation messages are sent to OpenAI for processing but are not used to train or improve their models. OpenAI's Privacy Policy

We do not share your personal booking information with any third parties except as necessary to provide the services you request or as required by law.

Your Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights:

• Right to Know: you may request to know what personal information we have collected about you, how it is used, and whether it is disclosed or sold.
• Right to Delete: you may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: you may request that we correct inaccurate personal information we hold about you.
• Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights.
• Right to Opt Out: we do not sell your personal information, so no opt-out is necessary. If this changes in the future, we will update this policy and provide notice.

To exercise any of these rights, please contact us using the information below. We will verify your identity before processing your request.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will provide notice through our website or by contacting you directly.

Contact

If you have any questions or concerns about this privacy policy or wish to exercise your rights, please contact us:

Hamilton New York Taxi · Serving Fayetteville Manlius, Cazenovia Hamilton, New York area since 1994