Rules & Policy

We take pride in keeping our Toyota fleet spotless for every passenger. A cleaning fee of up to $150 may be applied for spills, stains, or excessive mess. Passengers are responsible for any damage caused during their ride.

While our drivers do their best to help you keep track of your belongings, we cannot be held responsible for items left behind — including wallets, keys, phones, and personal electronics. We encourage you to double-check the seat before exiting the vehicle.

Your safety is our top priority. For the protection of all passengers, standing through sunroofs or extending heads or limbs out of windows is strictly prohibited. Everyone must remain seated with seat belts fastened while the vehicle is in motion.

We strive to provide a safe, comfortable experience for everyone. Narcotics, underage drinking, and fighting are strictly prohibited. We reserve the right to refuse service or end a ride early if a passenger's behavior compromises the safety or comfort of the driver or others. No refunds will be issued for rides terminated due to policy violations.

On rare occasions, circumstances beyond our control may require a vehicle substitution. Rest assured, we will always provide a safe, clean, and comfortable Toyota — though the specific model may differ from what was originally booked.